Recent Frequently Asked Questions

Nate Poynter

Here at Mobile reCell we have recently noticed some frequent questions we have heard from new and current customers regarding our mobile device buyback/recycle services. We thought it would be valuable to go ahead and post some of those questions and answers for anyone visiting our site wether you are a current Mobile reCell customer or are looking for more information to make informed decisions for a future mobile device buyback/recycling plan. Below are a few of some of the most common questions we hear. For even more FAQ's click here.


What is the timing of the value recovery process? long before the customer gets paid?

From the time a device is received it typically takes 3-7 business days before it is processed and reported. This depends on the quantity of devices received at one time from a customer. For example, if just a few devices trickle in over a couple weeks, those devices would accumulate (for no more than 10 business days) before they will be processed and reported. If a larger quantity is received in a lesser amount of time the devices will be processed right away. Reporting, including assigned paid values for devices, is updated after devices are processed. Payments are arranged per each customer situation, but can be as fast as 2 weeks, or in some cases 30 - 45 days after we receive a device. For example, one our larger customers preferred a payment once a month on a specific date for the devices received and processed or the month prior.


Is there a limit to how many devices can be shipped/processed/sold?

No, there is no limit. We have the logistics capabilities, processing capabilities, and aftermarket demand to accommodate any amount of devices. We use a 3rd party processor for data-wiping, warehousing, and processing that has been around for over 50 years, has international locations. We use FedEx for all shipping, unless a different 3rd party logistics partner is needed for any custom pick-up and packing situations.


Are you a green company, following environmental safeguards and best practices when disposing devices? Certifications?

Mobile reCell’s business model was founded based on the core belief that companies and consumers should have a lucrative, environmental-friendly option when retiring their mobile wireless assets. This is also one of the reasons we partnered with Belmont Trading Company in Buffalo Grove Illinois to handle our processing. Here is a link to all the certifications our partner processor holds (


Are there costs to the customer?

Typically there are not. So far we have had no scenario in which a customer of ours has had to pay for services. We incur the cost of shipping, data-wiping, processing and warehousing. There are cases where some items shipped in hold no resale value. Usually in this case the cost is usually offset by other devices the customer is sending in. A case where a customer would have to pay for services would be if, for example ;a customer was sending in a large amount of Blackberries, flip phones, and hot spot devices in bad condition and are more than 7 years old, and where not including any devices of value to offset these no value devices. We would then have to charge for the shipping and processing of the devices, and we would have to provide a quote at that time and per project where needed.

There is no cost for the use of our application, client dashboard, tools, or use of API’s

How and when can we get a quote on the value of our devices?

Estimated values for devices can be found through our client dashboard at any time including a bulk device quote builder tool. These will provide an estimated number. If a customer wants to reach out to us and get a quote on devices that can typically be guaranteed for 10-15 days, we can usually provide this quote back within a few days. There are times when it could take a little longer depending on if it is a rarely sold device or we need more details about the device.


How long is a quote good for?

Typically we guarantee a quote for 10-15 days. We can estimate the future value of devices, but is never guaranteed after 15 days. We can re-quote if 15 days has passed after the previous quote was issued. The resale value of mobile devices changes constantly. We also provide Fair Market Value data accessible anytime through our customer dashboard as well as resale market trend data to help predict the depreciation of value for mobile devices.


Do we take any mobile devices (smart phones, flip phones, wifi/hotspot units, tablets, laptops, etc..)?

We do take in these types of devices and can have them data-wiped, though we do not prefer flip phones, hotspot units or other devices of no value. Smart phones and tablets are our focus. We will purchase MacBooks and in some cases other laptops, but risk not have much aftermarket value in them depending on condition. There ;are many more variables when dealing with MacBooks and laptops, processing and shipping costs are higher, and sometimes can take longer to resale if they do have a resale value.

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Tags: Mobile reCell, mobile device buyback, asset recycling, IT asset recovery, enterprise smartphone buyback, corporate asset buyback and recycling
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